Thank you for your inquiry and we are sorry to hear that your unit is not functioning as intended. In order to assist you, could you answer some questions regarding your setup and the unit?
-Did you make sure the power buttons for each drive bay is turned on?
-Do the drives power up when they are inserted inside the unit?
-How is the unit connected to the computer? Ideally, the unit is connected directly to the SATA ports on the motherboard.
-What drives are being used with the unit? Please provide manufacturer, model, capacity and speed.
-Are you inserting the drives after powering on the computer or before?
Please get back to us as soon as possible with the answer/results so that we may further assist you with your request. Feel free to contact us if you have any questions or concerns. Thank you.